Terms of sale

Orders and quotes

Quotes are calculated automatically from the geometry and options you configure and are valid at the moment of payment. Because every item is printed on demand, an order is considered accepted once payment is confirmed; we then slice and print exactly the configuration shown in your confirmation email.

Prices, VAT and shipping

Displayed prices include 20% French VAT. Shipping is a flat €4.90 (tracked) anywhere in the European Union and free on orders over €39. The checkout shows items, VAT and shipping as separate lines before payment.

Customer files

You confirm that you have the rights to the files and images you upload or attach. We use them only to produce your order and store them no longer than needed (90 days after delivery) unless you ask us to keep them for reprints. If a file cannot be printed as-is, we contact you before printing; nothing is charged until you approve the fix.

Right of withdrawal

Under EU consumer law you normally have a 14-day withdrawal right. Note that custom-made products (personalized models, customer files, photo lithophanes) are excluded from this right once production has started. Non-personalized items follow the standard 14-day rules.

Warranty and returns

If your print arrives damaged or does not match the confirmed configuration, contact us within 14 days with a photo and we reprint or refund. Minor cosmetic variations inherent to 3D printing (visible layer lines, slight color differences between batches) are not defects.

Liability

Our liability is limited to the amount paid for the order. We are not liable for indirect damages or for the fitness of customer-designed parts for any specific purpose.

Contact

smallforge — hello@smallforge.fr

This is a template document — have it reviewed by a professional before relying on it commercially.