Frequently asked questions

Every price is computed live from your model's actual volume: material (per gram) + printing time (per hour) + a €2 handling fee per order. A personalized keychain or bookmark starts around €3.88; a large vase typically lands between €12 and €28. The quote you see in the 3D configurator is the exact price you pay.

We accept STL, OBJ, GLB/GLTF and 3MF files up to 100 MB. The file is analyzed right in your browser — volume, dimensions and price — without uploading anything to a server until you decide to order.

Choose the Photo Lithophane in the catalog, upload any photo, and your browser converts it into a grayscale relief panel — dark areas print thicker, bright areas stay thin. When backlit, the image appears in soft tones of light. Your photo is only attached to the order when you check out.

We print in Paris and ship across the EU. Most orders are printed within 2–3 business days and delivered within 3–5 business days of payment. You get an email with a tracking link as soon as your order ships.

PLA (everyday prints, widest color range, translucent white for lithophanes), PETG (tough, water- and UV-resistant — great for planters and outdoor parts), TPU (flexible, rubber-like) and resin/SLA for ultra-detailed miniatures and jewellery. Every material works with the live quote.

Displayed prices include 20% French VAT. Shipping is a flat €4.90, tracked, anywhere in the EU — and free on orders over €39. The quote breakdown shows exactly how the total is built: items, VAT, shipping.

Yes — set the quantity before checkout, or configure several models in separate tabs: the €2 handling fee is charged once per order, so extra copies cost only their material and print time.

Our analyzer detects open meshes and tells you before you pay. Small holes are usually auto-repaired during slicing at no cost; if a file needs real fixing we'll email you before printing, and nothing is charged until you approve.

Card payment through Stripe Checkout — the same secure flow used by millions of stores. We never see or store your card details. You receive an email confirmation immediately after payment.